Resources

How To Order

Branded Items

1. Search

Search for products online or on the digital catalogues. If you need help with your search, we will gladly assist via live chat, email and telephone.

2. Add To Cart

Add product to your cart to produce a quotation. Choose your preferred colours and quantities.

3. View Quote

When you are happy with your selection, you may proceed to check out.

4. Upload Artwork

View your quote. You may add and remove items from your shopping cart at this stage.

5. Add Delivery

Add delivery details. If you would like us to deliver your products and your order is below R1000 excluding VAT then please contact us for a delivery quote.

6. Checkout

7. Dispatch

unbranded items

To select and item without any branding, leave all the options for branding on “None”. This will be recognized as no branding for the item selected.

For more information please contact our sales agents for assistance and guidance.

Artwork

Manipulated

Vector Artwork

What is a Vector Artwork?

This is artwork that we can manipulate and seperate into individual elements for branding. This artwork is also the highest quality and is in the original design format. Vector artwork is created using vector illustration software programmes such as Adobe Illustrator or Corel Draw. These programmes use points, lines and shapes to create artwork that can be scaled infinitely without any loss of quality. Vector artwork is editable and the artwork can be changed according to your specifications.

Which formats would be considered Vector?

There are few formats that will be acceptable, namely:
– Adobe Illustrator (.ai)
– Corel Draw (.cdr)
– Freehand (.fh)
– EPS
– PDF

Please note: Vector and non-vector artwork or a combination of the two, can be stored in any of the above formats. In order to check if artwork is vector zoom into the image. If you see pixellated edges,
it means the artwork is non-vector (vector artwork will remain crisp and clear no matter how much you zoom into the image). Alternatively, click on the artwork and if a blue block appears around it, it means that the artwork is non- vector and the elements cannot be separated.

Why is it that often layouts are done differently to the mock-up that was supplied?

If you send through a mock-up it is very useful as it gives the layout artist an idea of what you want.

When the layout artist is doing the layout they have to take the branding guideline of the item into consideration. If the mock-up shows branding that is outside of the parameters indicated on the guideline the layout artist will create a layout that is as close to what you require but falls within our guidelines.

Why is the number of colours that can be branded limited?

If the item is lined, e.g. a cooler bag, it is difficult to screen print more than one colour. In screen printing we have to apply a light glue spray to the board that the item is loaded on so as to prevent movement of the item during printing.

This ensures that the branding position is consistent and that, when branding more than one colour, the registration of the logo is correct. In cases where an item has a lining, only the bottom layer of the lining adheres to the board leaving the top layer loose, as a result we cannot ensure that all of the colours in the logo will register (line up) correctly and consequently restrict the number of colours we brand on certain item.

The number of print colours may also be restricted due to the type of material the item is made of. When we brand a multi-colour logo the print must be dried after each individual colour is laid down. Some items cannot withstand long periods of heat so we cannot dry each individual colour when branding and we have to restrict the number of print colours.

Branding Techniques

Delivery

We offer free delivery to the minimum of R1000 excluding VAT to the following destinations:

Please note that free delivery will only be offered on rad economy which takes approximately 2 to 3 days for you products to reach your destination from the time they are collected from the warehouse.

If your delivery destination is outside of the listed areas, we can still assist with delivery at a fee South
Africa and internationally. You may also arrange your own courier should you wish to do so.

Refund Policy

1. Unwanted Products:
You can return an unwanted product directly to Proto at your own courier cost provided:

You return the product within 3 days after receipt of the product.
It is undamaged and unused, with the original packaging labels and stickers still attached.
It is not missing any accessories or parts.
You log a return at sales@epictee.co.za within 24 hours of receipt of the product and confirm your
return with call on 051 727 7272.

2. Damaged and Faulty Products:

If we accidentally deliver a damaged or faulty product to you, then please notify us within 24 hours by logging a return at www.epictee.co.za and we will collect the product from you at no change. Once we have inspected the product and validated your return, we will at you choice deliver the correct product to you as soon as possible (if the correct product is available), or refund you within 10 days of the return.
The following will not be regarded as damaged and faulty and will not entitle you to a return the product.

Faults resulting from normal wear and tear.
Damage arising from negligence, user abuse or incorrect usage of the product.
Damage arising from electrical surges or sea air corrosion.
Damage arising from a failure to adequately care for the product.
Damage arising from unauthorized alterations to the product.
Where the specifications of a product, although accurately described on the website and
general fit for its intended purpose, do not suit you; and
In relation to unboxed deals or used products, signs of handing and/or repackaging.

FAQs

What are promotional products?

Promotional products cover a diverse range of items that are predominantly categorized into apparel and gifts.
By branding these physical items with a unique logo or message, an advertiser creates a powerful marketing tool that is engaging for the consumer on many levels. This form of advertising creates a memorable customer experience and delivers on high rate of brand awareness and recall among consumers.

- I have questions about the products, who can I chat to?